WBM of Arlington dealership customer reviews

Tiffany G 23 Sep 2016

Antonio Ferrari was so professional when I came to look at the car I was interested in. He took the time to answer my questions and explained everything in detail to me. I had no complaints about anything and he made my process painless! Everyone at the dealership was friendly and respectful.

5 rate

Vincent Thomas 17 Sep 2016

Being 54 I have bought a few cars in my day this was by far the optimum level of service

5 rate

jorge cordero 23 May 2016

this is mi second time i buy a car in this dealer , Antonio do a really good job, i was with mi litlle boy ,he do all the process fast and easy for me, i recomended this dealer to everbody. I buy the car as is but a week later little sound on the brake, i call Antonio and he told me stop byth e deal...er, the mechanic fix free of charges , Thanks guys for a good job, see you next car Show more

5 rate

TM 11 May 2016

I purchased a 2007 Acura TL from Antonio and Paul. The car was fresh to their inventory so it had a little prep to be done prior to sale. They had a mechanic on site who took care of everything. Car needed new front tires. Paul adjusted the price a bit to accommodate the new tires. He even had the m...echanic put new brakes on the car. The car was clean, deal was fair, I was happy. The car passed Maryland inspection after I bought the tires. Antonio had the paperwork done in no time. Good experience. Carfax couldn't tell me if the timing belt had been changed. Had it done. My mechanic said the car was in great shape. Show more

5 rate

Bolfran 12 Apr 2016

Very good services and team Work good good good good good good good good good good

5 rate

Robert P. 10 Apr 2016

I've been looking for a very specific BMW for the past 2 years or so. About 3 months ago, on Cars.com, I came across what seemed to be the exact car I've been searching for. A black BMW 335xi M sport with every option I wanted, low miles, and a low price. I've seen similar cars while searching, but ...this one was much cheaper than any other one I've come across. My immediate thought was "Ok, what's wrong with it...?" I analyzed every single photo of the car, examined the Carfax for any red flags, and triple checked the description for any signs of previous accidents, etc. I still couldn't believe they were selling a perfectly good car for that low of a price, so I decided to hire a professional to inspect the vehicle. *Side note: I live in Wisconsin, which is about 900 miles away from the dealership. Therefore, I couldn't inspect the vehicle myself* The day after I hired the inspector (he's not affiliated with WBM in any way), he sent me a 3 page report that included the condition of nearly every part of the car. He thoroughly inspected the engine, hoses, belts, gas tank, suspension, wheels, brakes, rotors, lights, seats, etc... Much to my surprise everything was either in good or excellent condition. The next day I emailed Antonio Ferrari to schedule a test drive. I was very nervous that I'd drive halfway across the country and something would go wrong, like they'd try to low-ball me on my trade in, or some hidden fees would magically pop up or something. I ended up taking a leap of faith and I drove 900 miles to go buy a car that I'd never even seen in person. Even though I arrived a day later than intended, everything was ready to go when I showed up. Antonio pulled the car around and I test drove it. The car was perfect. After the test drive we went inside and started going over the paperwork. Antonio explained every single sheet of paper I had to sign and he wasn't pushy at all. Everyone was very laid back and professional. After I signed the paperwork I was brought into a separate room with an employee named Tony Johnson. This is the part of buying a car that is usually very uncomfortable because it's where they try to push all sorts of warranties and extra vehicle protection on you in order to get more money out of you. Tony went over an extended warranty plan with me that my car qualified for, and he asked if I'd like to consider buying it. After weighing my options I decided not to buy it. And that was that. He didn't try to change my mind or try to make me feel stupid for my decision. He simply moved on to talk about my trade in. We had discussed the trade in value over the phone a day or two earlier, and he kept his word on how much it would be worth. I was in a position where they knew I wasn't going to drive my old car 900 miles back to Wisconsin, so I was very worried they'd try to use that to their advantage by offering me less that it was worth. They offered me what it was worth and everything worked out great. I've had the car now for over a month, and I purposely waited to write this review so that I could talk about their customer service after the sale, and the condition of the car a month later. I'm happy to say that WBM of Arlington's customer service is fantastic. I've had a few questions about my title/registration and all I had to do was send an email to Jeremie Torres (he handles the title/registration for the cars) and he immediately replied with all the answers. He couldn't have been more helpful. As for the condition of the car, it is still in perfect condition and there hasn't been a single problem with it since the day I bought it. I couldn't be happier. In summary, Antonio Ferrari, Tony Johnson, and Jeremie Torres were great to work with and I got my dream car for way less money than I could find anywhere else. If you're thinking about buying a car from WBM of Arlington, just do it! Show more

5 rate

Marcon17941 29 Mar 2016

This is the SECOND car i'm buying from WBM of Arlington. I worked closely with Antonio Ferrari Salesmen and Tony the Manager. These guys actually back up everything they say. If you have excellent credit, no credit or bad credit these guys will try their best to get you in the car you want. 1st. The...y care about there customers, 2nd they work hard for your business. I drove three to four cars before I decided which one I wanted to buy. They were upfront, honest and fair the whole time. At the end of the day I got exactly what I wanted. They allow you to get the car inspected if you wish, Tony even let me to drive the car I was interested in buying for a few days to see how it drove! CUSTOMER SERVICE!!! A++++++ they want the customers to be happy and they work hard for your business. Its the Customers responsibility to due your due diligence on the car your buying and they will take care of the rest. Show more

5 rate

RonMcC 25 Mar 2016

I was a little leery of buying a used car from a used car dealer, but everyone was very helpful and attentive. I'm happy with my purchase and all the folks at WBM. The car we bought is a 2014 Lexus RX, which they let me take overnight to my own mechanic for a pre-purchase inspection, which proved to... be helpful in identifying a problem with the rear shocks. We bought the car and had the shocks replaced By Lindsey Lexus under Lexus warranty. Show more

5 rate

L.Blue BMW 10 Mar 2016

I bought a 2008 BMW 528i from this dealer and couldn't be happier. John was my salesman and he was wonderful. I originally was scheduled to visit on a Friday, but called to see if I could come in early. He said sure and was able to accommodate me as soon as I walked in. He pulled the car around and ...provided a detail tour of the outside. We got in and before pulling off he provided a detail understanding of the cars' console and added features. My test drive was amazing. I really appreciate his professionalism. He didnt bother us with casual banter, but focused more on the driving experience itself. We arrived back to the lot and he went over some additional information and passed me over to Tony. Tony was great also. Just when I was going to walk away from the deal, he called the finance company and negotiated a better term on my behalf. Its been a month now and I only had to take it for an oil change (the car told me). Lastly, Jeremy called with my hard tags, which I didnt expect to come in early but I am definitely thankful for. This establishment is great. I was recommended by some friends and colleagues, and I will continue the trend. Thank you WBM Show more

5 rate

charne 08 Mar 2016

This was my first time buying a car on my own and I decided to go with WBM as my dealer and I'm so glad I did. My experience was overall great. Affordable prices for me and great customer service. I left with a new car the same day I went to the dealer. I have recommended this place to plenty of my ...friends and family. Show more

5 rate

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