WBM of Arlington dealership customer reviews

PA-RS6 05 Sep 2014

WBM was a great buying experience, they have all the needs right in the dealership. I was struck at the amount of laughter and smiles inside their office, and am glad that i traveled over 3 hours to deal with them. Cars were clean, well maintained and these guys are honest hardworkers.

5 rate

Ali 13 Aug 2014

I purchased a used car from WBM. The price was fair and I was able to drive the car away on that same day. Later that night I found an issue with car, nothing major. I talked to them the next day and took the car in. Even though it was an "AS IS" deal, they offered to fix the issue at no cost. Tony,... the manager, is very reasonable and understanding. Great service. Show more

5 rate

Great Team @ WBM 02 Jul 2014

Gessin (G) was my salesman...he was new to the dealership, but very knowledgeable and pleasant to work with. I purchased a Lexus SUV in May, and only wish I had purchased my second vehicle from WBM as well. I was very picky, and it took over a week to find the perfect vehicle that would fit my budge...t, but also had features that I needed in a vehicle. Tony and Gessin didn't give up on me. They contacted me almost everyday with options. The sales team, the finance director, and the manager were equally as professional and pleasant. There were a couple of minor issues with the vehicle, but they did not hesitate to address the problems -- and sometimes I was not very nice (sorry guys). For example, I found a bubble in ONE tire. The manager replaced ALL FOUR tires. I found a rip in the armrest, the leather was repaired THE NEXT DAY. I would joke with Gessin about this, but the only problem I had with the dealership is detailing. I always said that they need to hire a new car wash guy. :) But, aside from that, I really, really enjoyed my car buying experience. Thanks guys! :) Show more

5 rate

Derishe Mamo Alambo 30 Jun 2014

Got what I was looking for to sell my car as well to buy from WBM with excellent hospitality. Great location just walk in while passing. It is going to be a place where further referral will be made.

5 rate

Tim 22 May 2014

I approach car buying as I do anything, with great research. I knew what I wanted, how much the vehicle was worth, what I could afford, pulled my credit beforehand so that I knew what it was and what I could get financed for. I found the vehicle online and read WBM dealership reviews, which were goo...d except for a few people that must have walked blindly into car buying not prepared at all ( very evident upon reading their review).... I was not on the lot 2 minutes when an eager salesmen approach. G saw that I was interested in the Range Rover and did not hesitate even though I pulled up in a work van and work clothes. I was test driving the truck in less than 5 minutes. I went to WBM to LOOK at this truck .... And after some serious persuasion from G I had them pull credit and work numbers to see if they could pull off something I would be happy with. These guys are definite car salesman and rather talented at their jobs, they will attempt to put you in a car when you go there !!!! That is why they are there. The first Rule of all business....Make Money !!! Needless to say they found a lender, made numbers work, and I drove home in My New Rover. Down payment was very reasonable and finance manager/ overall manager Tony was as easy to talk to as G. Next day finance company from georgia called to follow up with questions about vehicle and lady was nicest person I have ever dealt with on the phone. I have never bought an expensive used car out of state and had to get it inspected myself after purchase in order to get tags, this is VERY scary !!! Because you will be responsible to fix whatever it needs to pass. Luckily all I needed was rear Brake pads... Maybe luck? Maybe these guys already looked the car over? It's been 1 week I have done everything I promised them, they have done everything they promised me and I have New MD permanent tags on it and everything was smooth. Don't think that you can walk blindly into a used car dealership and not have issues, but if there was a dealership that was possible you are looking at it !!! The dealership appears small but stop and look around at the number of vehicles they actually have and the number of reviews on here.. I was back today and there are a ton of vehicles gone and new ones in their place Thanks G, Tony, Jeremie for a very simple buying experience Show more

5 rate

Sesan 04 May 2014

I had a flawless experience buying my Mercedes Benz at this dealership. From highly dedicated professional staff to smooth delivery of my vehicle.........they made buying a car so easy.

5 rate

BMWwoody 25 Mar 2014

Like many used car dealers, they'll use the "What can I do to have you buy this car today?" and "Let me talk with my manager." and "Come talk to the manager" So you go through that routine, but where wouldn't you? It's a used car dealer. I bought an 11 year old BMW 3 series Sport Package and they ga...ve me a fair, not great, deal on my trade in 3series wagon. I love this Sport Package model. I owned one previously and found one with below average miles at WBM. I brought it next door to Arlington Auto Care where they have a healthy skepticism of used car dealers. AAC did a pre-purchase inspection for under a hundred bucks and gave it a thorough going-over which resulted in a thumbs up. I can't stress enough, ALWAYS pay an unrelated auto repair place to do a PPI. The last 3 series Sport I had inspected (private seller in Richmond) revealed over $4,000 in needed repair so I walked away. WBM's Bimmer checked out fine. The sunroof was broken. WBM manager included free repair in the sale contract. I brought it back for the repair and it turned out they needed to order and install a whole new motor...which they did a week later AT NO COST. When it's time to replace this car, I would definitely come back to WBM. Show more

5 rate

PThax 17 Mar 2014

I had been searching for a used Land Rover Range Rover Sport for a couple months and I came across one that WBM of Arlington had. All the info they had given me was correct and their customer service was excellent. This was my first time buying/financing a car and they walked me through the process ...step by step. They helped me get the best deal possible and made sure I was happy with my purchase. The sales manager, Antonio, was a great guy who knows what he is doing. I would absolutely refer friends and family to this dealership in the future. Show more

4 rate

John W 06 Mar 2014

Recently purchased a used RAV4. The customer service from Victor was top notch and even included picking me up at my place of work to test drive the auto or drop offs. The overall experience was very good at a very busy dealership. My only negative about the experience was there were a couple of mis...prints about the features on the vehicle in the ad (heated seats listed but not on vehicle and way too many floor mat packages for a single vehicle). There was no hesitation with stating that the ad was wrong. I would definitely do business with them again. Show more

4 rate

The Walkers 21 Feb 2014

We purchased a 08 BMW 650I from WBM and we love it. The process was very smooth and the customer service was excellent. We will definitely recommend this dealership to family and friends. Louis and Cheryl Walker.

5 rate

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